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Enquirer Consulting Group / Prepared for Fairmont and Raffles
August 2026

The rooms sell themselves.
The group business does not.

Prepared for Fairmont and Raffles a year on from the first pass at this. A short read on what a built outbound unit does for the side of a luxury hotel business that sells to companies rather than to guests.
DesignBuildRunHand over
BUILDRUNOWN
Enquirer AI is the outbound engine of Enquirer Consulting Group
What we see

Leisure demand is inbound. Group demand is not.

01
In luxury hospitality, leisure rooms arrive through the brand, the loyalty program and the booking channels. That part of the business is usually well served and closely measured.
02
Corporate negotiated rates, conference and incentive programs, production and entertainment travel, luxury advisors and event planners are the other business, and every one of them is a named person at a named company.
03
In this market that side runs on relationships and on a trade show calendar, and the account knowledge usually sits with individual sellers rather than with the property.
04
Corporate travel and meetings roles turn over often. A new program manager reopens the preferred property list, and whoever is already in the conversation gets the look.
05
From the outside, a property in one city has no practical way to reach a buyer sitting in another one who has simply never considered it.
Two brands with this much recognition are not short of awareness. The scarce thing in this market is named contact in the feeder markets.
Prepared for Fairmont and Raffles
Where this goes

From the trade show calendar to a named market.

Today
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In this market, group and corporate contact usually happens at industry events and through relationships that already exist.
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At most groups of this shape, the account list sits with individual sellers and moves when they move.
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New feeder markets typically wait for a hire or a road show before anyone works them.
In the first weeks and months
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A named list of the corporate, agency and planner accounts by feeder market, built once and kept current.
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Every message written for one buyer, from where that company actually travels and meets.
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A dashboard your team reads, and a trained operator you own who runs it after we leave.
Enquirer Consulting Group
How the engagement works

Build. Run. Own.

01 / BUILD

Build

We design, staff and stand up the complete unit. The named-account data, the messaging, the outbound engine, the automation and the reporting.

02 / RUN

Run

We run it in market for a fixed four months and prove it on real booked meetings, not slides. First conversations land early.

03 / OWN

Own

We hand over the playbook, the tooling, the dashboards and a trained operator. You own the engine.

One contractor, a network of specialists. One point of contact, and you never manage a stack of tools or freelancers.
We build it, run it in market, then hand you the keys
What we build for Fairmont and Raffles

What a built unit looks like across a group of properties.

The named account layer

Corporate travel programs, conference and incentive buyers, production and entertainment travel, luxury advisors and event planners, by feeder market and by property.

Copy that carries the brand

Nothing that reads like a rate blast. Each message is written to one buyer, from public detail about their company, and read by a human before it sends.

An operator you keep

We staff and run the unit for the engagement, then hand over the playbook, the tooling and a trained operator. It does not walk out of the door with an agency.

One point of contact across properties, and no stack of tools or freelancers to manage.
Enquirer Consulting Group
The engine, in plain terms

Every message, written for one real person.

01

Target

We build the named account list by feeder market, company travel pattern and event footprint from public records, then agree it with you before anything sends.

02

Personalize

AI reads each profile and writes a unique message. No templates.

03

Hand off warm

A positive reply pings you and your operator with the prospect and a way to reach them.

04

You take it from there

You take pre-qualified conversations. The engine handles everything before it.

Research-led and human-reviewed. Every message is on-brand, and most of the volume runs on capacity we operate, not only your account.
Enquirer AI is the outbound engine of Enquirer Consulting Group
Why this fits a luxury group

The buyer list is short. That is the opportunity.

01

A finite universe

There are only so many corporate travel programs, incentive houses and luxury advisors in a feeder market. You can work all of them rather than sample them, which almost no market allows.

02

The name is the opening line

A message from a recognized luxury brand gets opened. The hardest part of cold contact is already handled by the brand itself.

03

You own it at the end

Four months, then the engine, the data and the trained operator are yours, pointed at the properties that need the volume most.

Enquirer Consulting Group
Proof, in the field

Numbers from live campaigns, not projections.

Tim Rath
Chief Operating Officer, Innovative Radiology
Enquirer AI helps us identify the right people and start the conversation in a much smarter way.
$10M+
New business sold for clients.
3,500+
Qualified conversations generated.
100,000+
Decision makers reached for clients.
Fixed engagement, then you own it.
Why ECG

You own it at the end. That is the difference.

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Without building an outbound team from scratch.
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Without a permanent agency on retainer forever.
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Without a stack of tools and freelancers to manage.
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Without lock-in. You own the engine, including the operator who runs it.
A freelancer sends emails. An agency rents you reps. A consultancy hands you a slide deck. We design the engine, staff it, run it, prove it on real meetings, then hand you the keys.
Enquirer Consulting Group
How we start

Stand up fast. Prove it. Then scale.

Stand up

Build

The named-account data, the messaging, the engine and the dashboard. Day-one capacity from warmed assets and managed seats.

Prove

The test

Run against the KPIs we agree up front. First meetings on the calendar early.

Scale

Ramp

Once the numbers hold, ramp the seats and breadth to the volume you want.

Own

Hand over

Playbook, tooling, dashboards and a trained operator. The engine is yours.

Onboarding sets the targeting and the voice first, so the outreach lands warmer every week.
Enquirer Consulting Group
Next step

Let's see if the mechanism fits.

  1. A short call with Matthew, 20 minutes, at a time that works for you.
  2. Matthew brings the named accounts and the exact people we would start with. You tell us if the list is right.
  3. If it fits, we agree the scope and a start date. If not, you keep the read.
Reply with two or three times that suit and we will work around you, or grab a slot at calendly.com/enquirer/review.
Enquirer AI is the outbound engine of Enquirer Consulting Group
Enquirer Consulting Group

We build it, run it in market, then hand you the keys.

Matthew   /   matthew@enquirerconsulting.com   /   calendly.com/enquirer/review
Enquirer AI is the outbound engine of Enquirer Consulting Group. Prepared for Fairmont and Raffles.